CGV

Article 1 - Identification of the company

SGGI : Société Générale de Gestion Informatique
Siège : Centre d'affaires BURJ MALAK, Entrée B, 2ème étage (Près du pont Q.I. Sidi Ghanem) Marrakech - Maroc
ICE : 001600206000081
RC : 34369 Marrakech
Email : sggi.maroc@gmail.com
Website : www.sggi-maroc.com

Article 2 - Objet

SGGI is a company whose business is advising on and implementing projects in the field of new information and communication technologies. The purpose of this document is to define the rights and obligations of SGGI and the Client in the provision of services related to SGGI's business: Management software, creation of websites, web referencing, visual identity and printing.

Article 3 - Conditions of sale

Any purchase of services marketed by SGGI implies full and unreserved acceptance of the general terms and conditions of sale. No special condition may, unless formally accepted in writing by us, prevail over our general terms and conditions of sale. Any contrary condition imposed by the client will therefore be unenforceable in the absence of our express written acceptance. The fact that we do not avail ourselves, at any time whatsoever, of any of these general conditions of sale may not be interpreted as a waiver of the right to avail ourselves of any of the said conditions at a later date.

Article 4 - DATA PROTECTION

IMPORTANT NOTE CONCERNING THE RGPD
SGGI cannot be held responsible for the interpretation and use made by the client of the RGPD regulations. It is only bound by an obligation of means to assist its client in bringing its website into compliance. It may not be held liable in the event that :

•  The Client uses external services of which SGGI has no knowledge or of which SGGI is not the originator of the use and/or integration.
• The external services in question do not allow the deletion or modification of tracking data
• One of SGGI's suppliers has not complied with its own obligations under the RGPD.
• The new data protection regulation was evolving

The Client hereby acknowledges that the RGPD compliance assistance service offered by SGGI does not in any way exempt it from its own obligations relating to the RGPD, and that in any event, it only concerns the compliance of its website and not the other obligations to which it is subject. In particular, it must ensure with its legal department and/or its advisor that SGGI's intervention is relevant and valid in relation to the information available to it.

Article 5 - Liability relating to the service

5.1 - SGGI's liability is limited to the Website and its content over which it has direct control.
5.2 - SGGI shall not be liable for links of any kind provided by other service providers.
5.3 - SGGI shall not be liable for any accidental or deliberate damage caused by third parties to the Client as a result of its connection to the Internet.
5.4 - SGGI shall not be responsible, in the context of a site managed by the Client or SGGI, for the loss, theft or distribution of the Client's access codes.
5.5 - For all creative and hosting orders, SGGI reserves the right to refuse text, illustrations and in general any content which is contrary to good morals, or in breach of the law.
5.6 - SGGI reserves the right to insert a notice on the Client's site stating that it is the author.

Article 6 - Customer obligations

6.1 - In the event that the Client provides SGGI with the information necessary for the execution of the order, such information shall be transmitted in accordance with SGGI's specifications. The web site and/or associated services ordered will only be carried out within a period of time fixed in the order from the time of receipt of all the information necessary for this to be carried out.
6.2 - In the event that SGGI provides editorial content such as text, photos and video whether or not in addition to the information provided by the Client, article 6.3 also applies.
6.3 - As all of the information has been selected by the Client prior to its distribution, SGGI shall in no way be held responsible for its content. Upon acceptance of the order, we assume that the Client is in possession of the copyright or right of reproduction, and assumes all liability for damages resulting from any infringement of copyright or right of reproduction belonging to a third party.
6.4 - SGGI shall not be held responsible for the non-operation of all or part of the Website in the event of hosting not provided by SGGI.
6.5 - The Client is aware that SGGI remains the sole owner of the reproduction rights of its Internet creations, resulting in particular from literary and artistic property. Any unauthorised representation or reproduction, even partial, is unlawful.
6.6 - In the context of the sale of components or extensions, SGGI shall not be liable for any loss or damage arising from the use of its services.

Article 7 - Price of services, invoicing, payment

7.1 - The prices of the services - website creation, domain name purchase, referencing - offered are those mentioned in the quotation, are exclusive of tax and are payable in dirhams according to the following method: 50% on order and 50% on delivery, unless otherwise agreed on the quotation. Prices are guaranteed not to vary when the order is signed, except in cases of force majeure.
7.2 - The signing of the quotation by the customer constitutes acknowledgement of payment of the deposit.

Article 8 - Ownership

Ownership of the services invoiced will not be transferred until full payment has been received.

Article 9 - Hosting and management of the site

9.1 - Services
The hosting offer is necessarily linked to one or more services provided by us. The transfer of DNS to our partner's server is possible if one or more of our services are linked to it. In all cases, the customer will be able to access the administrative and technical information required for access to their hosting(s).
9.2 - Liability
9.2.1 - In the event of the failure of this partner, our company undertakes to find and offer you all possible solutions to remedy the situation, but SGGI accepts no responsibility for the consequences of this failure, the causes of which cannot be directly attributed to our company.
9.2. 2 - Under no circumstances shall SGGI be held liable as a result of any action or recourse by third parties, in particular as a result of : information, images, sounds, texts, videos contrary to the laws and regulations in force, contained and/or distributed on the Client's site(s); defective products that the Client has sold through its site(s); the violation of intellectual property rights relating to works distributed, in whole or in part, on the Client's site(s); the suspension and/or termination of accounts, in particular following the non-payment of sums due for the conservation of domain names.
9.2.3 - SGGI shall not be liable for any taxes or other charges in relation to purchases made from the Client Site. The Client agrees to take full responsibility for all taxes and charges of any kind associated with the Products sold.
9.2. 4 - Due to the characteristics and limitations of the Internet, SGGI cannot be held responsible for, in particular, difficulties in accessing the hosted site due to saturation of the networks at certain periods; contamination by viruses of the Client's data and/or software; malicious intrusions by third parties on the Client's site; malfunctioning of the Client's equipment or lack of know-how, problems linked to the telephone network or the Internet and/or in the event of force majeure; possible misappropriation of passwords, confidential codes, and more generally any information of a sensitive nature for the Client.
9.2.5 - Use of the account
The customer account is strictly personal and can be accessed using a confidential login and password. The Client is responsible for the use of its login and password. Any connection made using these login and password will be deemed to have been made by the Client. SGGI shall under no circumstances be liable for the loss, theft or distribution of the login and password.
9.2.6 - Service prices, invoicing, payment

The prices of the rents and associated services are those mentioned in the quote; they are exclusive of tax, are payable in euros, in advance and upon receipt of the invoice. The prices of the rents paid in advance are guaranteed for the period concerned. SGGI reserves the right to modify its prices at any time subject to one (1) month's notice. In the event of refusal of this modification, the customer must, by registered letter with acknowledgement of receipt, request the termination of this contract before the end of the period of one (1) month referred to in Article 9.3. Failing this, the new prices will be deemed to be irrevocably accepted and will be applied to the invoicing following the expiry of the aforementioned period.
9.3 - Duration, renewal and termination of the contract, suspension
9.3.1 - The contract is concluded for an annual period which begins to run from the date of its conclusion. The contract is renewed by tacit agreement, for a duration identical to that fixed at its previous conclusion, according to the rates and conditions of L SGGI on the date of its renewal, unless terminated by one of the parties under the conditions of article 9.3.3.
9.3.2 - The client will be notified by email, at the earliest two months and at the latest one month before the end of the period authorizing the rejection of the renewal
9.3.3 - Any termination must be made by registered letter with acknowledgment of receipt addressed to: SGGI at the latest one (1) month before the anniversary date of the contract.
9.3.4 - Taking into account article 9.3.2, SGGI may cease its service at any time under this contract without penalty, if the client does not follow the terms of this contract, including non-payment, SGGI reserves the right to charge reinstatement fees. Accounts with invoices that are unpaid for more than 7 days may have their service interrupted, and all files and emails in the account may be rendered unusable. This interruption of service does not relieve the customer of the obligation to pay outstanding invoices, only a written request to terminate the account will be considered.

Article 10 - Domain name

10 -1 Services
SGGI offers to register domain names with the extensions .com, .net and .org, as well as .ma and other extensions available in Morocco in order to allow all individuals or legal entities to ensure ownership of the name(s) of their choice. SGGI undertakes to make every effort with the competent bodies to register the chosen domain name but does not subscribe to any obligation of result in this respect. SGGI will put online under this domain name a standard page, not subject to personalization, showing a mention including the domain name.
10.2 - Availability and registration of a domain name
Due to the delays that may separate the search from the registration of the intended domain name, the indication of the availability of this name in no way constitutes a guarantee of being able to actually proceed with its registration. The availability of a domain name and its registration cannot constitute a guarantee against any claim by third parties on all or part of this name.
10.3 - Prior acceptance by the client of the administrative and technical rules for naming, as well as the rules for resolving conflicts
10.3.1 - Each registration request implies the prior and unconditional acceptance of the administrative and technical rules for naming, as well as the rules for resolving conflicts that may arise between the owner of the domain name and any third party claiming rights to all or part of this name.
10.3.2 - It is the client's responsibility to provide SGGI with any supporting documents that may be required for the registration in question, such as a RC.
10.4 - Price of the service, payment
The prices in force are those mentioned on the order form signed and returned by the client. The prices are exclusive of tax and are payable in euros upon receipt of the invoice.
10.5 - Registration of the order
The registration of the client's domain name will only be taken into consideration upon receipt by SGGI of the order form duly completed and signed by the client, accompanied by payment and the necessary supporting documents.
10.6 - Effective date of registration
The registration of the domain name is only effective once the databases of the organizations concerned have been updated and the DNS propagation time has elapsed.
10.7 - Liability for the registration of a domain name
10.7.1 - The customer is solely responsible for the choice of the domain name for which he has requested and obtained registration
10.7.2 - Under no circumstances may SGGI be held liable in any capacity whatsoever for any recourse, amicable or contentious, to which the customer may be subject following the registration of one or more domain names.
10.7.3 - The customer undertakes to indemnify SGGI against any convictions that may be pronounced against him as a result of the registration of one or more domain names.

Article 11 - Order

Our general terms and conditions of sale apply to all our sales and/or services. By signing the document called purchase order, quote or commercial proposal, the customer unreservedly accepts our terms and conditions of sale and waives any application of its possible general terms and conditions of purchase. Our customers' orders are firm after the legal withdrawal period or unless we notify you otherwise within eight days of receipt of the purchase order.
Our quotes and purchase orders are deemed valid for a period of one month (30 days).

Article 12 - Deadlines

The delivery times indicated are only valid within the limits of SGGI's technical and human capacities to respond to orders. The customer cannot demand from SGGI either the delivery of the order on the scheduled date, or compensation of any kind whatsoever. The customer remains liable for the amount provided.

Article 13 - Payment method

The price is payable in cash, in full on the day the order is confirmed by the Customer, by secure payment:

When ordering, the Customer provides their bank details, specifying the name of the bank card, the bank card number, the validity date (the bank card must be valid until the end of the stay) and the cryptogram.

Payments made by the Customer will only be considered final after actual collection of the amounts due by the Service Provider.

The electronic payment security system set up by Maroc Télécommerce is certified by the Interbank Payment Center (CMI) and by Moroccan Banks as well as by the international organizations VISA and MasterCard. The Maroc Télécommerce system guarantees the confidentiality of your bank details because it is based on the encryption of the information exchanged and is based on standard technologies and concepts recognized and proven on the Internet.

In addition, your bank details are transmitted directly to the Interbank Payment Center (CMI). CMI handles financial transactions between your bank account and the merchant's, so you can shop online securely with your payment card.

Article 14 - Taxes

SGGI reserves the right to pass on, without delay, any new tax or any increase in the rate of existing taxes.

Article 15 - Obligation d'information

The client undertakes to inform SGGI in writing of any changes to their situation (in particular change of address, etc.).

Article 16 - Confidentiality

SGGI is required to respect confidentiality for all operations it carries out on behalf of the client. SGGI prohibits any personal use of the basic data, files and results of the processing, without the express authorization of the client. In general, the documents or information entrusted by the client as well as the statements and documents resulting from their processing by SGGI are treated with the strictest confidentiality.

Article 17 - COMPLAINTS

If you are unhappy with any aspect of our service, please let us know immediately.
We will respond within 48 hours to let you know that we are addressing your issue and give you an exact time frame to provide you with a solution. All customer complaints are treated as a priority.